June 2026
Dear Residents, Families, and Team Members,
As we welcome the heart of winter, I would like to thank our residents, families, volunteers, and dedicated staff for their continued support in making Garden View a warm, safe, and caring community.
Throughout June, we continued to strengthen the quality and safety of our services through education and continuous improvement. Staff participated in our annual Fire Safety Training and emergency evacuation drills, ensuring we are well prepared to respond effectively in the event of an emergency. Our catering team also completed Food Safety Training, reinforcing safe food handling practices and our commitment to providing nutritious, high-quality meals for our residents.
June also provided a wonderful opportunity to celebrate our diverse community. We proudly recognised European cultural diversity, enjoying the traditions, music, food, and heritage that enrich life at Garden View. These celebrations remind us of the importance of respecting and embracing the many cultures that make our home so special.
We are also pleased to continue the rollout of our bathroom upgrade program, which is designed to improve resident comfort, accessibility, and safety while enhancing our living environment. We appreciate everyone’s patience and understanding while these important improvements are being completed.
Thank you for your ongoing trust and support. Together, we continue to create a welcoming, inclusive, and person-centred home where every resident feels valued and cared for.
Warm regards,
Nicole Zhang
Director of Nursing
Important Updates
Star Rating of Garden View Aged Care for Quarter 2 FY 25-26 – 4 Star
We are pleased to share that Garden View Aged Care has been awarded an overall 4-Star Rating for Quarter 2, 2026 under the Australian Government’s Aged Care Star Ratings system. This rating reflects our strong performance across key areas including residents’ experience, quality of care, staffing, and compliance with the Aged Care Quality Standards. We thank our dedicated staff, residents, and families for their continued support as we strive to provide high-quality, person-centred care every day.
My Health Record
My Health Record is a safe and secure online place where your important health information is stored. When it is kept up to date, it helps provide a clearer picture of your health for you and your healthcare providers, especially in an emergency.
You remain in control of your record. You can choose what information is included and who can access it, and you can see when your record has been viewed.
Your My Health Record may include information such as immunisation history, pathology and imaging reports, prescription information, and hospital discharge summaries.
If your My Health Record is linked to myGov, sign in now to access your information. If you don’t have My Health Record linked to myGov account, find out how to set up and access your record through myGov.
If you’re not eligible for Medicare, you can still get a My Health Record. Find out more about getting a My Health Record on the Australian Digital Health Agency website.
NSW Health
Respiratory syncytial virus (RSV)
infection and vaccination
How does RSV affect me?
- RSV is a common virus that, in most cases, causes mild cold-like symptoms.
- Older people are at higher risk of severe disease and more likely to get pneumonia (a
chest infection) and need to go to hospital if they get RSV. - RSV can worsen other conditions likes asthma, chronic obstructive pulmonary disease
(COPD) and heart failure.
How does the RSV vaccine help? - The vaccine may not stop you from getting RSV BUT it will protect you from becoming
very unwell. - Getting the vaccine makes it less likely that you will get a chest infection or need to go
to hospital.
When can I get the free RSV vaccine? - Anyone aged 75 years and older and Aboriginal people aged 60 years and older, can
receive the RSV vaccine called Arexvy.
What are common side effects of the RSV vaccine? - Most side effects are mild to moderate and last only a few days. These side effects
include pain, redness and swelling at the injection site, feeling tired, headache and
muscle pains. - Paracetamol can help with this pain.
- A very small number adults aged 60 years and over could develop rare complications.
More information is on the Australian Immunisation Handbook – RSV Chapter
Can the RSV vaccine give me RSV? - No. The vaccine cannot give you RSV because there is no live virus in the vaccine.
© NSW Ministry of Health. SHPN (HPNSW) 251155-1 March 2026
Resource developed by South Eastern Sydney Public Health Unit
Funded by Central and Eastern Sydney Primary Health Network
health.nsw.gov.au
Can I have the vaccine if I have had a recent RSV infection? - Yes. If you have recovered from an RSV infection, you can have the RSV vaccine.
- Protection from RSV infection is not long-lasting and getting infected with RSV is
common. Getting the RSV vaccine will provide more protection.
Can I have the RSV vaccine at the same time as other vaccines? - Yes. You can have the RSV vaccine at the same time as other vaccines such as the
COVID-19 vaccine, flu vaccine, shingles vaccine and pneumococcal vaccine.
Where can I get more information? - Speak to your GP.
- Frequently asked questions on RSV infection and vaccine are also available (in English
only) – please scan the QR code:
New laws to uphold your rights in aged care
Statement of Rights
The Aged Care Act 2024 includes a Statement of Rights that explains the rights older people will have when accessing aged care services funded by the Australian Government.
The Statement of Rights will help make sure you are at the centre of your aged care.
You will have the right to:
· make your own decisions about your own life
· have your decisions not just accepted, but respected
· get information and support to help you make decisions
· communicate your wishes, needs and preferences
· feel safe and respected
· have your culture and identity respected
· stay connected with your community.
If you have concerns about the aged care you are receiving, you can:
· talk to your aged care provider
· speak with an advocate on 1800 700 600 or at OPAN.org.au
· contact the Aged Care Quality and Safety Commission on 1800 951 822 or at AgedCareQuality.gov.au
More information
Read the full Statement of Rights, including how you can make sure your rights are upheld:
www.health.gov.au/our-work/aged-care-act/about
New Aged Care Act & Strengthened Standards
There are 7 strengthened Quality Standards:
Standard 1: The individual
Standard 2: The organisation
Standard 3: The care and services
Standard 4: The environment
Standard 5: Clinical care
Standard 6: Food and nutrition
Standard 7: The residential community
Meet Our Whistleblower Officer
Phyu Han
Whistleblower Officer
Mobile: 0438 158 647
Email: Whistleblower@gardenview.org.au
Purpose of the Whistleblower Officer
The Whistleblower Officer provides a confidential, safe, and independent channel for reporting concerns about misconduct or unethical behaviour within Garden View Aged Care.
What You Can Report
• Misconduct or unethical behaviour
• Breach of laws, regulations, or organisational policy
• Fraud, theft, or corruption
• Unsafe or high‑risk practices affecting residents or staff
• Any serious wrongdoing that impacts safety or care quality
What the Whistleblower Officer Will Do
• Receive and manage disclosures confidentially
• Ensure protection from retaliation or victimisation
• Conduct fair, timely reviews or investigations
• Uphold transparency, accountability, and integrity
Your Protection
You may report openly or anonymously. Your identity will be protected at all times. Garden View Aged Care is committed to ensuring staff feel safe and supported when raising concerns.
Garden View Aged Care
Promoting a safe, transparent, and accountable environment for all.
The Taxi Service
From the Company:
13 Cabs – 📞 132 227
Wheelchair-Accessible Taxi – ☎️ (02) 8332 0200
From Individual Service:
Ray Taxi – 📱 0420 505 275
Translating and Interpreting Service (TIS National)
If you need immediate phone interpreting services call 131 450 or +613 9268 8332 (outside Australia).
Staff Spotlight
Maintenance Officer: Pyi Sone Bo Bo
This month, we are pleased to recognise Bo Bo, our dedicated Maintenance Officer.
Bo Bo joined Garden View in April 2023 and has become an invaluable member of our team. Whether it’s repairing equipment, maintaining our home, assisting staff, or helping residents, Bo Bo is always ready to lend a hand with a positive attitude.
Known for his patience, reliability, and friendly nature, Bo Bo is approachable and always willing to help wherever he is needed. His hard work behind the scenes helps ensure our residents enjoy a safe, comfortable, and welcoming environment every day.
Thank you, Bo Bo, for your ongoing dedication and the care you bring to everything you do. We truly appreciate the positive difference you make to our residents, families, and staff.
Ongoing Staff Training and Education
This month, staff completed Food Safety Training to reinforce safe food handling practices and ensure meals are prepared and served safely for our residents. We also continued education on the Strengthened Aged Care Standards, with a focus on Standard 6 – Food and Nutrition, promoting person-centred, nutritious, and enjoyable dining experiences. In addition, all staff participated in our Annual Fire Safety Training to refresh their knowledge of emergency procedures and help maintain a safe environment for everyone.
Staff completed training on Strengthened Aged Care Standard 6 – Food and Nutrition. The session highlighted the importance of providing safe, nutritious, enjoyable, and person-centred meals while respecting each resident’s individual preferences, cultural needs, and dietary requirements.
This month, all catering staff completed mandatory Food Safety Training, reinforcing safe food handling, storage, preparation, and hygiene practices. The training supports our commitment to providing nutritious meals that are prepared and served safely for all residents.
Our annual Fire Safety Training was conducted for all staff to ensure everyone remains confident in responding to fire emergencies. The training included emergency procedures, evacuation processes, fire prevention, and the correct use of fire safety equipment, helping us maintain a safe environment for residents, visitors, and staff.
Lifestyle and Wellbeing
June has been a wonderful month filled with learning, celebration, music, and exciting new experiences for our residents.
The highlight of the month was our European Culture Week, where residents explored the rich diversity of Europe through delicious traditional foods, learning about different European countries, and enjoying a fun European flag matching game. A beautiful guitar performance, accompanied by a delightful French High Tea, created a warm and relaxing atmosphere that everyone enjoyed.
We were also delighted to welcome our wonderful volunteers, who visited residents, shared live music, and introduced a variety of musical instruments. These meaningful moments encouraged participation, brought smiles, and gave residents the opportunity to experience something new.
Our residents also enjoyed two memorable bus outings. One visit was to the Western Sydney International Experience Centre, where they learned about Sydney’s future airport development. The second trip took us to the Art Gallery, where residents appreciated beautiful artworks and explored different forms of creativity.
The month was filled with many other enjoyable activities, including our elegant Royal Ballroom Party, World Elder Abuse Awareness Day celebration, Online Quiz, Catholic Mass, and our Consumer Advocacy Meeting, where residents shared their ideas and voices.
Thank you to our residents, families, volunteers, and staff for making June such a joyful and meaningful month. We look forward to creating many more wonderful memories together in the months ahead.
💛 With warmth,
Lifestyle Team
Upcoming Events
Hair Cut
Resident Feedback & Quality Improvements
Complaints
Communication barriers, smoking-related concerns, equipment maintenance and personal property concerns, and the need for timely clinical follow-up.
Compliment
Positive feedback received regarding the quality of care provided demonstrated an overall high level of resident satisfaction and confidence in the service.
Suggestions
Greater cultural support and additional food choices
Incidents
Nine incidents were recorded in June 2026 (five behavioural and four falls). Most incidents involved residents with cognitive impairment, with no major injuries or hospital transfers.
Quality improvements and Continuous Improvement Plan (CIP)
- Improve communication during personal care through staff training, cue cards and translation apps.
- Trial AI tools to enhance communication, documentation and reporting.
- Increase meditation opportunities and arrange Buddhist monk visits to support cultural needs.
- Introduce weekly bone broth soup following resident feedback.
- Update policies to strengthen access to interpreter and hearing support services.
- Enhance the Complaints Policy to include protection from reprisal for people raising concerns.
Resident Rights, Complaints Process, Palliative Care & Whistleblower Protections
Whistleblower protections
What whistleblower protections do
Workers may be afraid of personal and financial risks by sharing information and disclosures with us. The new Act gives workers rights and protections when they make disclosures that qualify (meet the requirements) for whistleblower protection.
The rights under the new Act for disclosures include:
- Not being subject to retaliation or punishment
- Not being subject to consequences such as civil, criminal or administrative actions (legal actions) that may come up
- Choosing to be anonymous
- Confidentiality
- Being able to take legal action through the courts for compensation if you experience retaliation, punishment or consequences because you made a disclosure.
If something should happen as a result of you making a disclosure, such as being punished for speaking up, we recommend getting independent legal advice or contacting your union to understand how whistleblower protections may apply to you.
Statement of Rights
ew Aged Care Act includes a Statement of Rights, outlining the rights that older people have when accessing aged care services. The rights help to ensure that older people and their needs are at the centre of the new aged care system.
The rights outlined in the Act help to ensure that older people and their needs are at the centre of the new aged care system.
The Statement of Rights include the right for every individual to have:
- independence, autonomy, empowerment and freedom of choice
- equitable access
- quality and safe funded aged care services
- respect for privacy and information
- person-centred communication and the ability to raise issues without reprisal
- advocates, significant persons and social connections.
Providers have to ensure that their actions are consistent with the Statement of Rights. This includes ensuring that their aged care services are delivered by aged care workers who have appropriate qualifications, skills and experience.
Reminder of Consumer Rights and Service
• Senior rights service provides the legal advice, advocacy service and community engagement, for free and confident advice call, 02 9281 3600. Brochures and poster available near the small kitchenette.
• Free advocacy groups available to provide information. Pamphlet are distributing to consumer and available near the dining room information station for consumers and representatives. OPAN poster and contact details 1800 700 600 displayed on the notice board. The video of What Can OPAN help is played during the meeting. Brochures and poster available near the small kitchenette.
• Care plans are readily available for consumers.
• Reminder residents and family to seek consent from residents who have no cognitive impairment and from person responsible for those residents who are unable to give consent before taking photos and/or uploading photo to media.
Reminder of complaints process
• Consumers were reminded with the complaint and compliment process and encouraged consumers to voice for themselves.
• Reminded residents and relative the Open-Door policy of the DON.
• If you need an interpreter to speak with us, call the Translation and Interpreting Service on 131 450.
• If you cannot resolve your concern with the service provider or any serious concern, you can contact the Aged Care Quality and Safety Commission on 1800 951 822. If you need an interpreter to speak with them, call the Translation and Interpreting Service on 131 450.
• Consumer and family are aware if they have any concerns and do not wish to speak to the Management team at site level, can directly email or handwrite letters, and someone can assist them in emailing the board@gardenview.org.au
• The Board holds a monthly gathering in the Central Garden to meet and greet residents and seek feedback and suggestions. It is usually held on the second Sunday of the month, starting at 9 a.m.
• Garden View provide protections for whistleblowers to allow reporting without fear of reprisal Whistleblower@gardenview.org.au
• Reminded consumers that OPAN is available for consumers and family, poster available on notice board.
• Consumer advisory body (CAB) member Ming He and John (Jack) Galbraith (Consumer), David Pearce, Craig Austin and Winne Steo (Representative) can be liaison representatives for consumers and relatives for any concerns or issues if they do not wish to speak to management directly. The photograph of the CAB resident members and contact details are displayed on the noticeboard. Garden View is always welcome resident and/or relative to involve and partner the care and/or committee.
Understanding Palliative Care in Garden View
Palliative care is a special type of care that focuses on improving the quality of life for residents living with serious or life-limiting illnesses. The goal is to ensure that every resident receives comfort, dignity, and compassionate support, rather than focusing only on medical treatment. At Garden View, our palliative care approach aims to keep residents as pain-free and comfortable as possible while supporting their emotional, spiritual, and physical wellbeing. Our team works closely with families to ensure that care is personalised and respectful of each resident’s wishes. We also provide family stay options for loved ones who wish to be close during this time and can arrange referrals to the GREAT Team for specialised palliative support when required. Information brochures about our palliative care services are available at reception. Please speak with our Clinical Team if you would like to know more or discuss how we can support you or your loved one.
June 2026 – Caring Through Winter Together
As winter begins, June reminds us of the importance of warmth, kindness, and staying connected. While the days may be colder, our community continues to be filled with friendship, laughter, and meaningful moments. Throughout the month, residents can look forward to a variety of engaging activities, celebrations, and opportunities to spend time together. Our team remains dedicated to supporting the health, comfort, and wellbeing of every resident, ensuring Garden View continues to be a place where everyone feels valued, cared for, and at home.